Great Gift – Our kawaii things are amazing gifts for anyone.Hugging them will be just like hugging a cloud, if a cloud weren’t just made of water vapor. Our squishy stuffed animal soft toys are created from only the softest of materials. Soft – The only things as important as our cute toys having maximum cuteness is that they also have unparalleled softness.These cute plushie toys are sure to be loved. Our stuffed animals for boys and girls are sure to be loved by anyone of any ages. Cute – Our stuffed toys are designed for maximum cuteness, and we are very good at designing.Our dino plushie is an excellent addition to anyone’s animal toys. Snuggly Dino – The Snuggie Buggies triceratops dinosaur toy is a must have for any ursine lover.You can change or cancel an order within 4 hours. If not please contact us at Can I cancel my order? You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. Orders are shipped by EMS, USPS, which usually takes 10-30 working days after dispatch, but may take longer due to factors beyond our control. If you order an in-stock item your order will ship within 3 working days. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country. We are not responsible for any custom fees once the items have shipped. *with some exceptions Will I be charged any customs or duties fees? We provide free shipping for orders over 70$ to over 200 countries around the world* Use the delicate, hand wash, or gentle cycle setting on your washing machine, along with cold water to help keep colors from fading. Please do not send your purchase back to us unless we authorize you to do so. You must contact us first and we will guide you through the steps. If for any reason you would like to exchange your product, perhaps for a different size in clothing. Please contact us at you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. *You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. Other exceptional circumstances outside the control of My Heart Teddy™.not cleared by customs, delayed by a natural disaster) Your order does not arrive due to exceptional circumstances outside our control (e.g.Your order does not arrive due to factors within your control (e.g.You do not want the product you have received (but you must return the item at your expense and the item must be unused).You do not receive them within the guaranteed time (45 days not including 2-5 day processing).Therefore, you can request a refund or reshipment for ordered products if: Once the packaging and shipping process has started, it can no longer be cancelled. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Refunds & returns policy Order cancellationĪll orders can be cancelled until they are shipped. If you have any other questions, please contact us and we will do our best to help you out. Will my items be sent in one package?įor logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. My tracking says "no information available at the moment".įor some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If you haven’t received tracking info within 5 days, please contact us. Yes, you will receive an email once your order ships that contains your tracking information. *This doesn’t include our 2-5 day processing time. If you happen to be located in one of those countries we will contact you. However, there are some locations we are unable to ship to. We provide worldwide shipping to over 200 countries around the world. Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world. Nothing means more to us than bringing our customers great value and service. We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide.
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